[einhverfr]

When I worked at Microsoft, we had a situation where the office XP upgrade policies were changed but the boxes were not. The fact is that in these cases, my view has always been that the documentation given to the customer is authoritative. After fighting with my boss for two weeks over this (and breaking policies to help fill our written promises to customers), I finally went over their heads to get it fixed and got flack for that :-P No good deed goes unpunished.

The fact is, Toshiba made a written representation to the customer. They can change their policies, but they shouldn't break those promises in the process.