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by yarianluis
4545 days ago
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REI has a 100% satisfaction guaranteed. About a year or two ago I purchased a few different bicycle parts. I kept them without using them for a few months and decided I didn't really need them after all. Since they were a few hundred dollars worth of parts I didn't want to just keep them or get rid of them, I wanted to return them. Even though their policy is "satisfaction" guaranteed, I felt like I was abusing the good faith of the policy--knowing just how heavily discounted their garage sale items are. What I ended up deciding to do was returning them but asking for an 80% refund. The guy behind the counter gave me a really weird look and told me he had to ask if that was even allowed. Luckily for me, it was. They refunded me 80% of the total amount and I called it fair. |
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