[wpietri]

That's fine as long as official channels work. But too often, "official channels" is "the mechanism by which we ignore everybody".

If a company suffers from people contacting the wrong people, I think the solution is to make it easier to contact the right people.

[phaus]

Are you an executive? At a lot of companies executives can safely ignore company policies at their discretion.

Also, you could just inform the customer to resend the info to the official channel and make sure someone is actually keeping an eye out for it.