| Great customer service?? I don't have experience with other mobile phone companies in the US, but T-Mobile's customer support line is unlike anything I had ever experienced in Europe. It made my experiences with China Unicom not seem all that bad—and that's saying something!. I have experienced the following things: - I would be on the phone for ten or twenty minutes before I could speak to an operator; - The voice recognition software utterly failed for me (granted, I'm not a native English speaker but I have few to no problems with Siri); - I would be connected to different departments several times, in circles; - I would have to enter my mobile phone number over and over again; - The operators were entirely clueless about SIM cards for iPads and about their inability to accept foreign credit cards. It's very much reminiscent of calling a national phone company for support in Europe in the 80s. Also, I've been in T-Mobile shops where they didn't know the term 'SIM card'. They would literally ask me if it was one of those cards you put into an iPhone, and then tell me I could only buy those online (indeed, they're not free!). They're also very, very expensive by European standards. Again, my previous horrible experience with China telcos made a lot more sense after being a T-Mobile customer. I now realize they just copy the US a little to eagerly! Edit: Here's an example. When you would call to top up your SIM card they would enumerate all the plans you could get starting from the most absurdly expensive plans that you wouldn't otherwise realize existed. A reasonably priced plan would only come in as the 7th option and it would take a minute or more before they'd tell you what button to press. It was a very painful process to top up my SIM card and I imagine that if I lived in the US longtime I'd ultimately give in and just get a monthly plan that I didn't really want. |