[EliRivers]

A bit off-topic, I haven't been able to use a version of Office since they brought that ribbon thing in and moved the "Properties" menu option that used to be under "File". What year was that? 2003?

I recall spending ages trying to figure out where on the hard drive the file actually was without having to go via "Save As" (used to be File->Properties, and there it is). I'm sure it's trivially easy, but that interface change effectively made Office a whole new program to learn for me, with the predictable result that since I now had to relearn how to use it, it was on a level playing field with other tools - one of which I switched to. While I'm only one data point, making me relearn the interface meant Office suddenly had to actually compete again.

I also struggle to use any version of Windows beyond XP. I am a total cluster on Win 8 and it's quicker for me to find someone who can use it and get them to do it for me. The older I get, the more sure I becomes that there is no such thing as an intuitive interface; only convention.