[jrs99]

i don't think it's about the money. it's almost never about the money.

if you had a ten dollar bill on a table, and you saw an acquaintance take that money and put it in their pocket, you confronted them about it, and they told you it was theirs and that they didn't take anything, would you be a spoiled child by ending the relationship or asking for the money back?

[zeeboo]

But they offered to give the money back and he didn't take it.

[jrs99]

They could always just go ahead and give him the money back.

[zeeboo]

Space Monkey said they would give refunds with shipment at their cost to anyone who requests them.

[jrs99]

If they are completely straightforward, it would have saved someone a trip to the post office.

companies cause stress when you can't trust them. You don't have 100% confidence that you'll even get a refund. You don't know what they're capable of if they are even misleading you by accident.

When the company gets annoyed or mad, then how do you trust them when you send back your data? You can't.

the worst feeling is that you feel that you are taken advantage of, even subtly.