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by ErrantX 4548 days ago
Forgetting legalese and merely applying common sense: it was abundantly clear from the KS [1] that the device was leased or otherwise returnable.

That was the selling point!! Dirt cheap physical storage + cloud backup, with the trade off that you didn't own the device.

I hate to criticise, but your post seems quite entitled. It's fine if you misunderstood the produce, and perhaps SM should have shown goodwill in letting you have the device after all (rather than this ruckus).

The example that I gave was that if I were to walk into Verizon and get one of their free phones that accompanies the service

That's not true though is it. Your contract leases the phone to you - if you tried to cancel that service you would still be charge some sum X, where X is basically what is left to pay on the phone. For the period of that service your contract fee is extra to pay for the phone (when your service period ends, if you want to keep the phone you'd be crazy not to switch to a cheaper service without a free phone!! When my contract runs down I can switch to one half the price without a phone upgrade).

What SM appear to be saying is that they leased the device, but crucially without quantifying the cost of the device. That they are now able to do that might mean it is no longer cheap enough for you or others, that's their risk. But I think you've overreacted to the situation.

1. which I thought about backing then decided it wasn't something I would use as my backup needs are an order of magnitude larger)