[alenlpeacock]

Hi there, I work for Space Monkey. Let me shed some light on all this.

The vast majority of our Kickstarter backers have responded overwhelmingly positively to the offer. In fact, we extended the offer in large part because Kickstarter backers asked over and over again "can you make it so that we can own the device instead of lease it?"

The percentage of backers that have already converted from the $120/year plan to the $49/year plan is huge. We take this to mean that we did the right thing.

Having said that, we aren't forcing anyone to upgrade. If users want to stay on the $120/yr plan, we're happy to let them do that.

All users who are unhappy with this, or who were confused about device ownership are welcome to a refund. John included.

[emil10001]

What is your definition of 'responding positively'? Does that mean taking the offer? Because for some people, they might take the offer, but still be annoyed about it. They might also not have realized the issue that I'm pointing out.

I'm also leaning towards getting a refund at this point. I spent a fair amount of time going back and forth with your CS, hoping that the situation would improve, but instead of admitting that you screwed up on Kickstarter and didn't make your intentions clear, your CS reps dug in their heels and are claiming something that is simply not true - that you own these devices.