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by leephillips 4548 days ago
http://store.apple.com/us/reviews/MC747LL/A/apple-45w-magsaf...

EDIT: rsynnott, below, has an excellent point.

2 comments

Well, FWIW, I have had 3-4 magsafe cords (MBA, MBP, MBPr) and have used them from 5 (MBP) to 3 (MBA) to 1 year (MBPr) without issue.

I've had other parts crap on me though, e.g a battery after 2-3 years of use that had to be replaced. Also had an iMac (sold now), which had a faulty DVD (also replaced).

The thing is, those things happen to ALL production runs, there are some % of defective units. You can be Apple, IBM, Dell or BMW, and you still get this. I've had "upmarket" IBM hard disks die on me for example ( http://en.wikipedia.org/wiki/HGST_Deskstar ).

And, for tens of millions of machines sold, you only get to read about the far fewer faulty ones on such problem forums (well, duh!) -- so it's not much to get an accurate picture on.

I like to do extensive research before I buy something (I buy lots of tech gear, from stuff like DSLRs to Audio interfaces), and if I gave much promimence to the occasional forum complaints, I wouldn't have bought anything at all, because there are always people that have issues with any product you search. I prefer to stick to reviews, seeing units in action from friends and in the store, etc. Case in point, my latest buy, a Focusrite Scarlett interface. Pages of complaints about strange audio glitches with Mountain Lion / iMacs etc in audio forums. Have been working 100% fine for me.

The trouble with reviews on that sort of product is that almost nobody has any reason to ever write a good one, because everyone writing one is buying the thing because their old one broke. Unless you have a product that _never ever fails_, reviews on spare parts are always going to be pretty awful.
It does seem to have been a design defect in this case:

http://support.apple.com/kb/ts4127

Which Apple is fixing with a free replacement policy. There was a similar glitch with 2010-era MacBook Pros, which was uncovered in a new OS or firmware version in 2013 - 3 years later. They fixed mine (complete replacement of the main logic board) free of charge, 2 years out of warranty.

Even their known defects make Apple come out smelling like roses. Contrast that with obvious design defects in other, cheaper PC laptops, which get ignored or refused at the 3rd party retailers they come from, and it makes Apple a pretty simple recommendation for power users and casual users both. Nobody I've recommended Apple laptops to has been disappointed.