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by flexd
4555 days ago
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I am a bit surprised I have heard absolutely nothing about this via. email (I'm a customer). From what I remember of the last security incident I did not get an email until way after it had become publicly known. You guys really need to become better at communicating with your customers when I can look at the front page of HN one day and see some issue with your services, DO people commenting and no mail in my inbox. The priority should be to alert customers there is a problem, and most importantly to fix the problem. And sending a mail a week or a few days later is really not okay, a rapid response on your end to notify us is needed if we are going to be able to quickly take necessary precautions. |
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