[whatusername]

True. It's not a Programming standard - as it is a way to manage IT Infrastructure which should be HW/SW/staff/etc to promote the goals of the business.

Remember everyone - there's a whole world of companies out there who don't know or care what AJAX or Python or Ruby is. They want to make the stuff they need to make, server their customers, and use computers as what they really are - a tool that should make stuff easier - not harder. (And it's in those industries that there is a lot of opportunity).

Oh - and don't take this as a post glorifying ITIL.. I think it's overdone and too verbose for an awful lot of companies.. (what do you expect coming out of a gov dept.) What I haven't seen is much of an alternative.