[slowdown]

Yes, this was in India only. But please don't mistake all of India to be the same, this was a very specific incident and a case concerning a bank with questionable ethics and it's employee, which could likely happen anywhere else in the world.

[jey]

I was merely asking because this did not align with my experience of Citibank in the US, so I was wondering whether it was a foreign division of Citibank.

FWIW, I'm a Tamil-speaking Indian American. I am aware of the fact that not all of India is the same, but I think the cultural norms do have something to do with this incident.

[slowdown]

Agreed.