Why wouldn't you expect them to lose market share? They're actively hindering customers from their desired actions. Doesn't that typically mean customers will look for alternatives?
I don't think they'd always be given the choice to. Especially something like Netflix, which directly competes with cable companies and their online offerings.
The population didn't elect Bush II the first time [1]. The electoral college did, making it the fourth time a candidate winning the popular vote didn't win the electorate vote.
Would the alternatives of McCain or Romney have resulted in the current NSA scandal not happening? No, it's silly to think that way, especially because it was happening (on a slightly smaller scale) when Bush was president. How it's being handled now might not be the best way to handle it, but would it have been handled differently with McCain or Romney in the Oval Office?
And making a grand statement about how a vastly large group of people doing something you perceive as not being in their best interest doesn't mean they didn't believe it to be in their best interest.