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by pontifier
4569 days ago
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No. The funds were supposed to be transferred by Nov 15. On Nov 22 I asked them to cancel the transaction because I had not been paid. On the 27th I got a form email asking me to reply if I still had a problem, and I re-iterated that I wanted the transaction reversed for non-payment. I might add, that between the time that I tried to sell and the time that I got paid, They charged me for an automatic buy order that I forgot to cancel... at $823.09/BTC I don't know the internal mechanisms of how they operate, but I think they have acted despicably. The more deeply I look, the more amateurish everything connected with them becomes. |
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Unfortunately it seems like I misunderstood your earlier message. A delay in simply transferring the fund doesn't open them up for the scrutiny and criticism I demonstrated in the previous post.
If the delay in sending the wire transfer was caused due to a non-regulatory delay such as human/tech error they are at fault for the delay in the wire and at worst may by their own accord make a gesture of goodwill but are not required to, a complaint against them would result a tap on the wrist at worst and of course loss of your goodwill.
Cancelling an already executed transaction would not be considered fair.
Of course if the wire transfer was not yet initiated they could have cancelled it.
> They charged me for an automatic buy order that I forgot to cancel... at $823.09/BTC
This is one of the reasons I am against their alleged model of buying BTC before a wire transfer clears. If it was an error (not saying it was not) and you informed them in a timely manner and they did not act in a timely manner (which seems to be a trend) you don't have to pay and they are stuck with the losses if BTC went down, on the flip-side if you did not notice your error and/or report it on time, you are stuck with the losses and/or liability (hello collection agencies!).
[0] https://news.ycombinator.com/item?id=6937475