[Saus]

The problem what I have is 'fairness' (not just Coinbase, mostly all companies with customer service).

OP tried to solve it without making a fuss, without causing trouble for CoinBase but they couldn't help him and they didn't want to help him. Now he is creating negative press (exactly what you don't want) and see the response from last night. CEO probably comes in and saves the day.

The problem is that the people who 'behave' will get shafted, and those who seek 'social media' will get a prompt resolution.

That is a disappointing trend that with Twitter/Facebook only became worse (before those it was mostly threatening with consumer advocate programs on TV). Try it yourself, send an e-mail and a tweet to a company. E-mail gets a reply within 48h, twitter within 1h. Companies are creating their own monster this way....