Language is a reflection of the idea being presented. If your audience perceives IT to be desktop support, then using IT to mean desktop support is absolutely correct and does reflect reality. This is my interpretation of tptacek's comment, and from his posts afterwards it seems I am right. Other comments here are saying the same thing, that IT is a "computer janitor".
This might be different in other English-speaking markets, but at least in this thread, that is what is being expressed. It doesn't matter what term is being used, that is what the parent was trying to get across. Don't become "the IT guy". The definition of IT guy he was using is "computer janitor".
This might be different in other English-speaking markets, but at least in this thread, that is what is being expressed. It doesn't matter what term is being used, that is what the parent was trying to get across. Don't become "the IT guy". The definition of IT guy he was using is "computer janitor".