[cmaggard]

I've had this happen with me- I preordered Leviathan: Warships, and upon launch was completely unable to access multiplayer through their buggy account system. The publisher acknowledged my issue but declined to answer further support requests. Valve issued credit to my account in exchange for removing my game from the library within hours of asking for it.

[jamra]

Preordered games somehow are cancelable. It's in the terms of service.