| It only gets worse from there. When we exported a CSV of our transaction history there were entries missing. We knew this because each line has a running balance and it wasn't adding up with the line before it. When we told our paypal account manager about this it triggered an investigation. They claimed they had never seen it before and they sounded very worried about it. They then told us that they have multiple different databases with transaction histories and that they were not consistent. They said that they had investigated the problem and found that it affected only a small percentage of customers. They then pointed us to another CSV export form that doesn't seem to be able to be accessed via the normal UI and were told that this one would give us correct results. Unfortunately we were unable to export an entire year at once with this form as it seems to have some kind of time limit. We had to export our history in little chunks that would take hours each. We asked our paypal account manager to prepare the CSV for us after finding this out, but she refused. Having a large number of transactions in paypal sucks very bad. Compare this to Stripe that proactively emailed us saying that they had noticed that queries for filtered transaction sets were taking a very long time so they had done some optimizations and were asking us to see if it had improved. |