[thefallsman]

Uber has been making huge strides. I think it is a much better company that lyft. With lyft you're supposed to talk to the driver, keep them entertained so that you get a good rating. Uberx is not that much more expensive and the drivers are much nicer and have much better manners.

I'd much rather pay the extra few bucks on an Uber.

[pain_perdu]

Lyft is more fun. I took 50+ rides in the summer. Unlike Uber, Lyft hires for personality. I became friends with some of my drives, had crazy city tours (including a walking tour!) and just generally had much more pleasant experiences versus the many Uber trips I've had in multiple cities.

[CaveTech]

But you're paying for it. It's friendship prostitution.

[xivzgrev]

Side note: I find Lyft to be cheaper on whole in San Francisco. So it's good conversation plus less money for me.

[goldenkey]

That's a perverse analogy. You're still paying for the ride, not for the conversation. An enjoyable conversation as oppose to silence, is icing on the cake.

Consider this: We don't pay for the barber to talk to us but would we go back to a barber if he wasn't socially adept?

[MichaelGG]

I'm probably not the only one that'd say: Yes, I'd prefer if the barber doesn't talk. Unless I'm in a particularly outgoing mood I'm probably not really interested in talking to a stranger. I'd pick the barber based on how smooth the transaction and service was. Perhaps I'm in an odd minority.

[xivzgrev]

Tough to say whether you're in odd minority. As I suggested above, I think market is splitting between riders who want a quiet/professional ride, and a fun/engaging ride. Uber is clearly leader in first, and Lyft is clearly leader in second.

UberX has some soul searching to do. Are they going to be the Lyft competitor (fun/engaging), or the cheaper Uber black (quiet/professional)? So far I see them in the second bucket, but this ad makes me ponder.

[goldenkey]

I actually prefer a balance between silence and a bit of chatter. I can't stand it when the barber tries to talk about bullshit I don't care about like sports. It's definitely a delicate thing to get right. My original point was that silence can be somewhat disconcerting and it's always good if the service worker has a bit of personality and grace to make for an enjoyable rather than awkward experience.

[philip1209]

I think that Lyft sells the experience, and Uber sells the transparency. A perfect Lyft experience is fun and social. A perfect Uber experience is subtle and seamless.