[drivingmissm]

Update: Just got through to tech, they are working late. Apparently our issue is an edge case but there are a bunch of problems with their OS update and automatic rollback. Here's the temporary fix: to reboot a Nest, press it for 10 or 15 seconds. Then, when the Nest is booting up, go into Settings and disconnect the Nest from the Internet so it doesn't try to software update endlessly. That has worked and we thankfully have heat again. I generally like my Nest and have found their support to be excellent, so I'm pretty patient, but it is definitely exasperating to hold a crying baby while calling tech support in the middle of the night because of a failed software update on my thermostat!

[lstamour]

Glad to hear it. Funny how the answer is along the lines of "have you tried unplugging it?" or rather, "disconnect and it will work," not used to hearing that online.

Perhaps the "Internet of Things" really should stick to being a "Network of Things" + local server for control. ;-)

[Gigablah]

Or better, an "Internet of Things with Sensible Failsafes and Manual Overrides".