[cylinder]

Correct. Both suffer poor customer satisfaction ratings.

Southwest on the other hand has some of the highest satisfaction, and in an ironic twist, actually provides more service than legacy carriers now do -- its prices are comparable, or even higher than legacy but they include 2 free checked bags, no fee for changing flights, free television, free snacks, etc. while legacy carriers have stripped everything down to pay as you go.

[jdmichal]

Correct. It's kind of disingenuous to call Southwest a "discount" airline. It's very rarely that I can find a Southwest flight for significantly cheaper (or more expensive) than another airline. However, the lack of additional fees above that baseline often makes them a better deal.

[bane]

It's because Southwest tries to offer "value" while Ryan tries to offer "cheapness".