[akassover]

Here in Amazon.com's home town of Seattle, Prime works flawlessly (no surprise there). Sometimes things arrive by USPS, but most often it's via UPS. Occasionally Amazon will even deliver package themselves. In fact, they once delivered a three item order to my house via all three methods in one day.

I'm sure NYC is a big market for Amazon and no matter what the root cause is of the problem you are talking about, I'm sure it's one worth solving for them. Have you emailed Jeff B. about this? From the below Business Week article, it sounds like he pays attention...

http://www.businessweek.com/articles/2013-10-10/jeff-bezos-a...

[itsboring]

Also in Seattle, and prime is great, except for when they use Ontrac. I once had a next-day shipment fail to show up, and on the third day I called Ontrac to find out why. The rep told me, and I'm completely serious, "the driver just decided not to do his job."

I actually appreciated the honesty, but I hope they fired the driver.