[ukdm]

In the UK Amazon has its own parcel delivery service that is used to deliver the majority of the larger parcels in my area. But it's not great. Some of the drivers decide they don't have time, or it's near the end of their shift, and log deliveries as no one home. I've had this confirmed by some of the drivers that do bother delivering.

So while I've been home all day, I get an email (usually around 6pm) claiming no one was in when they attempted the delivery.

This is frustrating when it happens once, but it has now become a regular occurrence and complaints just end in a free month of Prime being added to my account (had 4 extensions this year so far).

[teh_klev]

If you live north of Perth in Scotland and a parcel is sent via one of the big couriers it often gets subcontracted out to a local courier or franchised operator who can add another two to three days to deliver something that should be next day. I used to live in Perth and never had a single Prime delivery arrived next day as promised - in one ridiculous example, they shipped a parcel from their Greenock fulfilment centre to Perth and it took a week to arrive!. I ended up getting half the money back and cancelling Prime.

Four years later I found myself eligible for the free trial and have given Prime another shot, so far so good with 3 out of 3 orders arriving next day via Royal Mail.

"Some of the drivers decide they don't have time, or it's near the end of their shift, and log deliveries as no one home" - yes that is truly annoying and verging on fraudulent behaviour.

[redblacktree]

I wouldn't say "verging on." It's an outright lie.