| HN Mirror

I did not lose my money, in fact it was a small transaction that triggered their fraud sensor, and they never processed the withdrawal from my bank. Since you've already triggered it with a large transaction (and it sounds like they have your money, too), maybe this option is no longer available to you. When my transaction was cancelled, it was one that would indeed have been more profitable to me.

However, I contacted the support department, asked them to explain themselves politely, offered to place a reserve amount in my account, and they immediately offered to "white list" me and promised this would never happen to one of my transactions with them, ever again.

I passed the "human, DBAA" test (breaking bad reference), I guess. If people like me go around telling about this policy, I would expect it to be less effective (or stop altogether) but as soon as this exchange was over, I was glad it had occurred. After reading the article though, it sounds like they are basically transparent about it, and my experience was not at all unique.

What does coinbase have disjoint against other Bitcoin Exchange services? Well for one thing, there are no bid-ask spreads, you are trading with coinbase.com alone. They should be able to reject your transaction at any time, full stop. Two, they don't carry USD deposits (except in your case? I have a feeling you've been too patient with them!) which means what exactly, I don't know, I am not a lawyer, but my question to you would be... have you done any further business with them? Did you take any steps past e-mailing?

I would have a certified, registered, return-receipt requested letter from my lawyer at their office two weeks ago already, if I were you. Maybe you really did trigger their fraud detection, and they are just waiting for the legitimate owner of "your account" to come and claim his USD or bitcoins.

In your case especially, I would say they now owe you 10 bitcoins at the market price four weeks ago, and a sincere letter of apology.