[cftm]

The entire tone of the article is rather off-putting. Through portions of the article there tended to be this sense of having pulled one over on corporate America, when that is hardly reality.

One data point: Nordstroms. They will take everything in returns. For them, customer lifetime value add of a hassle free customer experience outweighs edge cases like the author who take advantage of the system.

I'm sure there were many instances of the author taking advantage of the bureaucracy of large corporations, but that's no particular feat of genius- that's a byproduct of bureaucratic systems.

A writer whose name currently escapes me said something to the effect of, "Love your stories, but never believe them".