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by zachlatta 4601 days ago
Eh, I wouldn't recommend Coinbase. They deemed one of my purchases from them as "high-risk" and have been holding my money hostage since. Support team has been taking 3-4 days to reply to each email in the thread.
2 comments

Yeah, their support department is absolutely awful.
They've been chalking that up to growing pains -- for the longest time, they didn't even have a dedicated support guy hired; it was just the two founders. Last time I checked they had just one member of staff dedicated to support, although by now they might have one or two more.
Sometimes this happens. They deal with purchases every day and can't aid with money laundering.
But a 3-4 day response time isn't part of fraud prevention.