[csmuk]

We have contacted Atlassian support many times and they have been great. The real problem is that the defects we raise shouldn't exist. They are just crap engineering problems. The result every time is upgrade which means firing up a new instance to run side by side (resulting in the spamming starting again), an hour long migration and test run because half the time it doesn't work. We have to do it this way due to previous fucked up installs and upgrades by them and actually a 99.9% SLA to keep up.

Big rant I wrote here about Atlassian products for reference: https://news.ycombinator.com/item?id=6682806

Support great, product shit