[Sakes]

I can't speak for management, but our team would inform their team on what was broken, and it would not get resolved in a timely fashion.

We would get contacted by the client to resolve an issue on our end, and after some debugging we would consistently discover it was broken because of the other company. They couldn't produce code that worked.

This could have been a management problem. For example maybe they simply did not care enough about the project to allocate the necessary dev resources. But it also could have been resolved on the dev side if they did a better job of testing their code that they claimed was complete.

Edit: I guess the most direct answer would be, since it was a problem that I could have resolved with tech, I didn't see a reason why they couldn't resolve it with tech.

[hangonhn]

"I guess the most direct answer would be, since it was a problem that I could have resolved with tech, I didn't see a reason why they couldn't resolve it with tech."

That really captures how engineers think. I think I often think the same way but my gut feeling is that there might be a fallacy in that way of thinking. I can't think of it right now but your statement does give me a bit to think about. I'm not saying you're wrong. In fact, I think the same way and that worries me :-)

[lawtguy]

There can be a lot more that's going on than just they are bad programmers:

- They are solving a fundamentally hard problem: it's a problem that at first glance looks easy, but turns out to be really really hard (for example: http://en.wikipedia.org/wiki/Travelling_salesman_problem)

- They are under-resourced and/or over-committed: they know how to fix your problem, they just don't have time to do it.

- Your not paying them enough to make it worth fixing: similar to the above, but in this case you simply don't represent enough revenue to make the doing the fix cost effective. Especially if it's a problem only you have.

- They have architecture constraints that make it hard to fix the problem: a bad/simple/incorrect design may make fixing the problem very hard

- They have legacy code which was poorly written or simply coded very fast and is now brittle and difficult to fix.

- They have internal political problems which are preventing them from fixing the problem.

I'm sure there are more that others here on HN have seen.

The worse case I saw of this was with a contractor who underestimated how hard the problem was, under-resourced the project and the resources that where on the project where not very good engineers. That project crashed and burned so hard there were lawsuits.