[billwscott]

I can assure you that I had to attack multiple fronts. Process is a big part of it (I brought in LeanUX methodology), but I can tell you (and painfully so) that if we had not changed the technology we would not be moving at anywhere near the speed we can now.

Mind you that what you see on the PayPal sites is not all updated. This is a testament to just how deep the technical stack has been.

Other colleagues have been attacking the services layer and they are doing just as much change in that layer as my team has done on the app/frontend layer.