[dylanz]

It is actually a combination of both.

HR Tool: You can add all of your agencies employees, and use the system like a case management platform. You can see what your employees are doing in an event stream, and also assign them tasks.

CRM: More so this. Add all of your clients, jot down case notes, administer surveys for them, etc. You'd see a lot of similarities between us an Highrise in terms of CRM features.