[JonSkeptic]

>We cherish every dollar we get from our community and would not do it justice to spend it unwisely. So yes, we expect you to cover the postage back to us.

I'm not sure I would've worded it this way. There is a lot of negative connotation is those two sentences, and some of it is in reference to the character of the company founders.

Good luck, and I hope you have less customers inserting their batteries wrong in the future.

[grundyoso]

Interesting.. how would you have worded it? I mean we charged KS folks $39 per device, which pretty much worked out to our COGS. Covering postage was something we included as a good faith in our early backers and the patience they've had with us.