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by vubuntu
4604 days ago
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Why would he provide fodder to Google Helpouts product managers? He is already 'selling' his product, by writing a blog, by making sure it showed up on HN and pointing out that his product is more mature and Google tried to 'get inspiration' from his product (by creating accounts on his website and probably browsing through features etc). He has drawn enough attention so that potential users might now try it out for themselves and compare between his product and Google Helpouts.. He doesn't have to list out the features one-by-one that they have found through 2 years of being a live/running product that they believe are strong differentiators.
In any case, it wouldn't be the features that will lead to growth of such products. It would be the momentum they generate and mass they can gather that will feed itself and further increase adoption. Making it harder for any late comers to make any significant dent. Also, he is probably leaving enough tantalizing info out of public, to possibly draw Google to the table for a possible acquihire. You can sense from the tone of his blog that he is neither being too harshly critical (that they copied his product) nor too solicitous of Google's products/services/prowess. Just setting the right amount of tone. |
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Because the article has no actual content and sounds like self-congratulatory fluff. It doesn't convince me that LiveNinja is better than Google's offering. It convinces me that the author of LiveNinja cannot actually point to one concrete thing that they do better than Google.