[FridayWithJohn]

Their service was terrible? Maybe you just had some rather unlucky experience. We've been using RackSpace (I'm based in the UK) for almost 2 years now and their service has really been fantastic. To give you one example, I had an almost 2 hour phone call (no charge by the way) trying to track down an issue with our LAMP stack.

[nemesisj]

We've had a horrible experience with Rackspace. Truly awful. We're in the UK, hosting in London (as a backup) with Linode as a primary. The main problem is that Rackspace has no proactive monitoring or support in any way, and their boxes tend to thrash a lot due to misbehaving "noisy neighbours". Their support staff are really poorly trained as well and most of them are new.

I'd be interested in hearing from them if the noisy neighbour problem will still be relevant now that everything is on an SSD, or if it just delays the inevitable.

Regardless, we'll just wait for Linode though - they'll deliver it cheaper and better, with much better support.