[noahdanlic]

As the original poster to Facebook that Travis is responding to, I'd just like to add a few thoughts here. First, I'm an early adopter of Uber and have been + remain a big fan of the company. Second, I commend Travis for taking the time to write out his thoughts and provide a well-thought out response--even if I don't fully agree with everything he wrote. Third, I think it's a good sign for Uber that a) people care enough to be talking about it...passionately; and b) their CEO is involved in the debate. Fourth, the quality in SF has been declining for those of us with a longitudinal view over time, and even if the top-line metric of overall reviews inflates the NPS score, the fact that this is striking a chord with "power users" should be alarming. Fifth, I think this is correctable, and is not unique for a company scaling this quickly. Thanks everyone for the debate. - Noah Lichtenstein