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by joncooper 4615 days ago
My recent experiences have been identical. A few janky cars (especially on UberX), drivers that don't seem to use the GPS, one guy who took a cash tip from guests that I sent with him, etc. It's actually a totally fine level of service for me but it's quite a ways from the awesome experience of 2 years ago. Perhaps it is time for them to implement a distributed force of "mystery shoppers" to provide detailed feedback.