[justin66]

> In case you didn't know, as a customer of uber, the driver gives you a star rating just like you give the driver.

Wow. As someone who has never used Uber, this surprises me. It's repeating an obvious mistake that it took Ebay ages to correct.

> if they are working, then quality numbers staying flat actually mean they are quite down.

Exactly.

[ghaff]

And which Ebay only "corrected" by making asymetrical. I.e. they didn't really fix the original problem but simply transformed the feedback system into something better reflecting Ebay's shift in the direction of conventional online retail. It got rid of tit-for-tat but it also eliminated a feedback mechanism about buyers that was more relevant when the site more resembled a peer-to-peer buying/selling network.