[dyc]

2 and 8 minutes? Are you serious? Sure you're being promised something and getting something else, but....

At least it's better than being promised that a cab would come in 15 minutes, and then having to wait in the rain for 50 minutes instead.

[smackfu]

Here was the original comment he was responding to:

-App shows a car 2 minutes away, and when I reserve, it then says the car is 8 minutes away

The only way that seems like it would happen is if the driver who was 2 minutes away rejected the call.

[noahdanlic]

But is that that really the standard you want to hold yourself to when building a multi-billion dollar company? Being better than waiting for a cab in the rain? Uber is a premium service, and exists because of how bad the incumbent is/was. I commend Travis for holding Uber to a higher standard, and I think it is the role of users/fans to let him know when they fail to meet their standards.