| I encountered this, perhaps ironically, while attempting to deactivate my long unused Facebook account. I was able to log in using my credentials (which I store in a keepass database), but since the account had been inactive for so long (I guess?) this was insufficient. After successfully providing my username and passphrase, I was prompted with a security question, the answer to which I did not recall (I had created the account many years ago). The only remedy, according to Facebook support, was to provide a scan of a government ID (via email, of course). Nevermind that I knew the password. Nevermind that I had access to the email address associated with the account. I told them I was unwilling to provide this, and they told me I was out of luck. I decided that leaving a phantom, inactive FB account in the wild was better than providing these people with what they wanted, and got on with my life. After several weeks, I for some reason decided to try again - and at that time all I needed was my passphrase. Why? Who knows. Maybe it was my lucky day. I don't really know what the takeaway should be, but my personal lesson is that I should probably also store secret questions and answers in a password database, since apparently some services deem them to be required even when I have the passphrase. |