[felipe]

The key issue is what you just described in your last paragraph. Micro-managing by metrics without thinking in side-effects is actually harmful to the team. There is a reason measuring productivity by LOC is considered a bad practice (which was actually very common in the past).

I completely see the need for metrics, but they are very easy to gather by specialized tools for the job (software engineering, customer service, etc...). It seems that Peak is just a glorified dashboard, and by assuming that the product is actually "automatically tracking work" (referencing their slogan) one would be damaging the team's productivity and morale, and not increasing it.