[randomhunt]

Microsoft consumer product support is indeed utter crap, but I've found their developer support amazingly good.

We had a weird issue with something on Azure, raised the issue and got not only somebody very knowledgeable replying quickly who pointed us in the right direction but also had the docs updated a day or two later.

Contrast to the utter crap "support" we got when an IntelliPoint update had a fight with the Alps software on Dell Latitude laptops and randomly triggered a gazillion consecutive UAC elevation prompts. After being told by "support" for the third time to do something stupid like disable UAC or turn it off and on again we just nuked IntelliPoint from orbit and voila, problem fixed. The next update of IntelliPoint fixed the issue so I'm sure someone managed to report it correctly.