[mfrank]

ha. that is pretty fair. So at a high level, the way that we actually assure tutor's Skype reliability is tests around speed and reliability (stuff like speedtest and ping test) with reliability being more important. Then we also do a number of test full length lessons using students from different parts of the U.S. / the world at different times of day.

For us because online tutoring is so dependent on a connection, we also try to make sure there are solid contingencies in place in case something extreme like a power outage happens which is rare but more frequent in certain parts of the developing world than in the U.S..