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by IBM
4620 days ago
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Most Apple customers won't be switching as the customer satisfaction indicates. Apple is also more successful in pulling customers from Samsung than the reverse. Samsung is a better proxy for the market because they completely dominate Android sales. Nexus phones are only sold to "Android enthusiasts" and pretty much have no distribution. >Among buyers who switched brands, Apple took three times as many from Samsung (33%) as Samsung took from Apple (11%) http://tech.fortune.cnn.com/2013/08/19/apple-samsung-survey-... |
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