Ha! There's a very simple answer to that: because your service might be shit. And I'm not handing over anything until I've proven to my satisfaction that it is not.
Of course, your business is not there to make me happy, so it's up to you what you do. Just surprised that this question even gets posed when it has such an obvious answer ;)
Of course, your business is not there to make me happy, so it's up to you what you do. Just surprised that this question even gets posed when it has such an obvious answer ;)