[hatty]

I just switched to At&t today, so I can't comment on history of service. I would recommend using their automated system so that you don't have to call back and waste your time.

https://www.att.com/deviceunlock/client/en_US/

Secondly, if that doesn't work, your 50 minutes of time is definitely worth more than $5-10. There are a lot of alternative ways to unlock your phone that you might consider. I'm not going to post any links, but I know for a fact many exist.

Good luck to you, and I'm sorry about your bad experience. Your mileage definitely varies while talking on the phone to a huge company.

[wanghq]

Thanks. I did submit a request before calling AT&T. Below is what I got. I just wanted to try some official way to unlock my iPhone. Given that AT&T provide that service, I think that's the right of a customer.

Request number: 391xxxx

Thank you for contacting AT&T Customer Care about unlocking your AT&T Mobile device. We are unable to process your request through this channel.

To submit a request to unlock your business AT&T Mobile device, please call Business Customer Care at 800-331-0500.

To submit a request to unlock your prepaid AT&T Mobile device, please call AT&T Customer Care at 800-901-9878.