[toomuchtodo]

I've found their customer service to be great, but pathetic from a technical perspective (i.e. they're very nice and apologetic when shit goes south, but its still going to be a while before they figure out how to fix it).

And slowly eating up AWS? No. That's Digital Ocean eating the lower end of the market. Rackspace outsources their CDN to Akamai, and their Cloud experience is damn near abysmal.