[josefresco]

Not mind boggling when you realize that GD actually sells stuff. Therefore they have sales, support etc. Twitter while popular, is only now starting to actually sell "stuff" ie advertising.

Look at Groupon as an example of real world staffing gone awry.

[jmduke]

Absolutely. I'm not particularly familiar with which of GoDaddy's offerings require high-touch sales (I've used them for domains a couple of times), though I'm sure they exist.

Similarly, I'm not gonna be surprised to see a post-IPO Twitter start pumping resources into their sales departments as well. A lot of their high-value partnerships and channels are going to require a little bit more personality than what they've put into the current Twitter Ads offering.