[russ519]

I agree with "you get what you pay for" sentiment. With their margins, I can't see them having the support for any more than what they did. I think the takeaway here should be:

1. Backup your data offsite.

2. Monitor your servers or at the very least, your sites. If a site is important enough to pay for hosting, I would think it would be important enough to monitor for uptime. Bonus points for monitoring server resources as well.

3. Trust noone. Who's to save Linode, Amazon, or Google would act any differently if they detected a compromised server on their network.

These things should be done regardless of how much you are paying for your hosting.