[akosner]

A Polar poll shows 23% of respondents complain of "too many fails." (http://www.polarb.com/131862) and certainly that has been my experience. I wonder whether more people are not overtly complaining about it because users feel that they are "doing it wrong," not that the software might have been too fiddly for release.

[phren0logy]

Sure, that's one possibility, but I'm not sure I'd take that poll's sample as being even remotely representative. At this point it's people on both sides pointing to weak evidence to support conclusisions they've already drawn.

To be clear, I have no dog in this fight, but I don't think that any information I have seen so far has a hope of being accurate.

[akosner]

The only dog I have in this fight is my iPhone 5S! My big question is whether the problem is hardware or software. The necessity to press the fingers just so and the UI validation giving, in effect, a false positive makes it seem like software. For Apple's sake I hope so. Software updates are a lot easier and cheaper than hardware recalls.

[pedalpete]

I've found this to be the case, often because Apple has branded itself so well with the "It just works" campaign, so when something doesn't work, many people assume they are what is broken, rather than the device.

[akosner]

Right. That's the point I was trying to make. Even if this little poll has a margin of error of 10% that still would leave more than 10% of people with a problem, but not talking about it yet.