[umsm]

My experience with tmobile and Att is probably reversed: tmobile found ways to add hidden or mysterious charges that others couldn't (I.e. $10 / month android charge). Most of the customer service reps in recent years got worse and worse.

I finally switched to Att about 2 years ago and I have to admit: every time I called, everyone was friendly and helpful. Nothing was hidden: they laid out their charges and I agreed to them. They may have even slightly higher ($10 a month), but I have excellent nationwide coverage and very good internet speeds when I need it.

This was just my experience, and it may be different for others.

[mortenjorck]

I would definitely not want to be a new AT&T customer today as they've phased out nearly every part of my current grandfathered plan, but I've had nothing but good experiences with support.

Even last year, when they somehow lost my old messaging plan in a phone upgrade, the rep (who I didn't even have to wait long to speak with) quickly switched me back.

The moment they require me to switch to a Mobile Share plan I'm out, but until then I'm continually surprised to be such a happy customer.