[tytso]

I've always had really good customer service with T-mobile. I remember once time almost 5-10 years ago when I needed help getting the right AT commands to connect to GPRS using Linux. The help desk heard me use the appropriate technical terms (AT commands, chat script, GPRS, etc.) and immediately forwarded me to the level 3 help desk folks who actually could handle technical questions, and they helped me even when I told them I was using Linux and could set up my own chat/expect script once I knew the required parameteres for their GPRS network.

Compare and contrast that with my previous experience with AT&T, and there was absolutely no comparison.

[wyclif]

Yes, disagree with the parent for this reason. I've been with T-Mobile since 1999/2000-ish when they were known as VoiceStream (they renamed it T-Mobile in July 2002). That was my personal phone. When I used company-issued phones on AT&T, Sprint and Verizon, the difference was readily apparent: T-Mobile always had better quality customer service than the other carriers, more appealing plans, easier to change plans when you wanted, &c.